One of the things that makes Silverpop different from other email service providers is that we strive to bring together the best of both worlds: the customized, comprehensive services of a marketing services organization plus the technical rigor and support structure of a sophisticated email marketing services software provider.

As a developer of sophisticated email marketing services software, we have the most powerful, easy-to-use email application on the market, but we realize there are times you may need assistance on a technical issue, or clarification on a certain aspect of the software. So, as an email service provider dedicated to your success, we have a team of support specialists committed to solving your questions and providing you with answers as quickly as possible.

Many email service providers do not even have a technical support desk, forcing you instead to rely on your sales person for help. Silverpop offers an industry-leading, one-hour service level agreement and live technical support from 8 a.m. to 11p.m. Eastern time. Premium 24/7 technical support is also available.

Beyond our live technical support, we also have an extensive online Knowledgebase available to all clients to assist you with your email marketing strategy development, enabling you to research topics independently. New articles are frequently added to the Knowledgebase, including the latest advice on best practices as well as tips and tricks for maximizing your use of the Silverpop product.