Marketing Support Services

In our mission to provide outstanding client support, Silverpop offers a range of marketing support services aimed at increasing client satisfaction

Our powerful products are easy to use—but easier still when you pair them with all the marketing support services Silverpop offers our clients:

• Training—Our team of training experts has developed several ways to guide our clients through the basics as well as coach you on best practices for utilizing our technologies to the fullest. Options include:
  • Self-paced individualized Web-based training, available on-demand. These WBTs include exercises to help you develop a level of empowerment within the products.
  • Instructor-led Web-based training offered weekly at various times for your convenience.
  • On-site instructor-led training. Silverpop can customize and personalize a training class to meet your company’s specific user needs.
  • Train-the-trainer classes to allow larger clients to support internal customers.
• New Client Care—This team ensures all new clients get off to a smooth start with Silverpop. Every new client is contacted and assisted with setup and getting accounts send-ready. Clients interested in additional assistance with their ramp-up process can purchase one of our SurePrograms, which offer more guidance during the first 30 to 90 days.
• Client Support—Should you encounter challenges implementing your engagement marketing efforts, our client support organization will respond quickly to answer your questions and address your concerns. There are many options to reach our clients supports services. You can log a case through our online support portal, contact us by phone in our 24 x 7 support center, or send us an email. In addition, our Support Portal offers the ability to search for solutions, download materials and receive notifications.