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Marketing Best Practices and Resources
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If you support a direct sales team, Silverpop Engage B2B can help turn leads into customers. Or with Silverpop Engage, marketers can connect with customers using email as a key part of their messaging mix.
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Marketing White Papers, Studies & Surveys

Silverpop’s experts bring you today’s best practices in digital engagement marketing—from email to its integration with online surveys, landing pages, social media and more. It's must-read info for marketers who want to connect deeply with customers using email as a key part of their messaging mix.
WhitePaperInternational Email Marketing Metrics Benchmark Study
We believe that the better gauge of marketing success is whether your email program met, exceeded or fell short of the goals set. However, used correctly, benchmark data can provide the marketer with a baseline scorecard to help understand how far you need to travel in your performance-improvement journey.
WhitePaper7 New Email Marketing Tactics You Have to Use in 2010
With the growth of email marketing flooding inboxes, the pressure has never been greater to deliver highly compelling and creative communications programs. With more companies sending out more emails, you’ve got to do more to position your program above the competitive fray.
WhitePaperEmails Gone Viral: Measuring "Share-to-Social" Performance – A Silverpop Benchmark Study
With this report, we have created a series of benchmarks against which marketers can measure their own social activity. These benchmarks establish a baseline for future studies that will examine whether sharing activity or metrics change as the practice spreads from early-adopting email recipients and marketers to the mainstream.
WhitePaper2009 Top Online Retailers Study
Silverpop's study of 2009 top online retailers provides a unique look at some easy-to-implement improvements that email marketers can use to help engage customers and drive results.
WhitePaperDiscoveries and Opportunities: 6 Fixes to Dramatically Boost Email Marketing Results
Six email marketing mistakes that can hamper and even hamstring a program’s ability to attract and retain subscribers, boost loyalty and increase revenues and return on investment. Fix these, and you’ll achieve much better results.
WhitePaperBeyond Opens & Clicks: 5 Email Metrics to Boost Results and Prove Your Worth
While email marketing is clearly effective, marketers are being called upon to do a better job of engaging recipients, communicating with them and learning what messages they actually look forward to receiving. And a key step in this process is to take measure of your customers and prospects.
WhitePaperEngagement Marketing: Partnering With Your Customers for Success
Expert tactics and strategies for laying the foundation for engagement and entering a two-way dialogue with customers.
WhitePaperEmail Marketing Goes Social
Discover how you can combine the targeting and metrics of email with the viral nature of social networking to create powerful, wider-reaching campaigns.
WhitePaperEmail Delivery Rates Above 95%: 16 Must Dos to Make It Happen
This Silverpop white paper lays out the 16 Deliverability "Must Dos" that will give you measurable improvement in the number of messages delivered correctly to subscribers' inboxes.
WhitePaperHow to Beat the Bear: Seven Secrets to Recession-Proof Marketing
In today's current economic state, marketers have narrowed their focus and budgets to the more cost-effective online channels. Discover seven key strategies to engage with customers and protect your brand during this economic downturn.
WhitePaperConnect With Your Customers: 4 Survey Tactics to Enhance Engagement Marketing
This white paper reveals how marketers can connect in more meaningful ways with customers through online surveys. Learn how to gather vital data about customer preferences and desires, create one-to-one dialogues that build loyalty, close the loop to generate increased ROI, and easily measure, analyze and act on customers’ wants and needs.
WhitePaperBoosting Customer Engagement and Profitability Using Web Analytics Data
Industry experts urge marketers to integrate customer data across platforms in order to craft more meaningful messages, which can in turn increase marketing ROI. This white paper provides five simple tactics for getting started.
WhitePaperGive Customers What They Want with Preferences
Meeting customers' needs is at the very heart of engagement marketing. Learn how to create and implement a valuable preference center that will empower your customers and improve the success of your engagement marketing efforts.
WhitePaperUnderstanding CAN-SPAM and Taking the Necessary Steps for Compliance
CAN-SPAM rules have changed. What do you need to know? While we recommend that all marketers refer to legal counsel for full interpretation of the law, the team at Silverpop has created some simple guidelines and pointers for getting your e-mail marketing program in compliance with CAN-SPAM.
WhitePaperEmail Creative That Works
What email creative results in the best open and click rates? This study evaluates best practices for designing a messaging program that will strongly engage customers.
WhitePaper2007 Retail Email Marketing Study
Take your engagement marketing to a higher level by reading how retailers are approaching their customer communications and comparing your practices with those of colleagues at home and abroad.
WhitePaper8 Seconds to Capture Attention: Silverpop’s Landing Page Report
It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. Silverpop’s study of 150 companies finds that putting a little more effort on engaging recipients once they hit these pages would be time and money well spent.
WhitePaperTaming Transactional Email: Tips to gain control and determine if outsourcing makes sense
There are few more relevant messages than transactional or behavior-based triggered responses. Learn how you can make the most of this critical communications channel while easing the pain of implementation.
WhitePaperHow Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics
Many marketers fail to take advantage of the opportunities transactional email offers. With this study of top online retailers’ transactional messages, Silverpop reveals the best practices that can make this channel an excellent marketing tool.
WhitePaper2006 Email List Growth Survey
All marketers strive for list growth, but as this Silverpop study shows, many plan to implement tactics that others found ineffective. Find out which techniques are highly successful for growing a list—and which you should avoid.
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