By Dave Walters ( @_DaveWalters), on January 25th, 2012
I’ve been thinking a lot lately about how and why marketing buyers make decisions. It’s probably an oversimplification to say “because of Facebook or Twitter,” but I think that’s an increasingly critical issue—social proof. I was reminded yet again of how things have changed by a spirited discussion kicked off around a Mark Cuban blog [...]
By Loren McDonald ( @LorenMcDonald), on November 29th, 2011
There’s been a lot of buzz lately about social login, with more and more research confirming the benefits of offering this option as an alternative to having people fill out forms or register on your site. A Blue Research study, for example, revealed that three out of every four Internet users leave a website rather [...]
By Loren McDonald ( @LorenMcDonald), on November 18th, 2011
With natural sharing opportunities built into holiday emails such as Black Friday promotions and nifty gift items at unbeatable prices, are you ready to make 2011 the holiday season to share?
Unfortunately, many email marketers have put their approach to sharing emails on autopilot and have forgotten the keys to making their content both shareable and [...]
By Richard Evans ( @rlevans), on November 16th, 2011
In part one of this series, we took a look at some humorous characteristics of poor email marketing practices that can lead to nauseating experiences for recipients. Today, we’re offering a prescription for those email ills by highlighting tips on how you can use data to humanise email marketing content and improve the experiences you [...]
By Richard Evans ( @rlevans), on November 4th, 2011
In a recent study examining the email programmes of the Top 100 UK retailers, Silverpop found that whilst many companies have made strides in several important marketing areas, there’s still room to grow. Here’s an illustrated look at some key takeaways from this year’s study—including comparisons to American retailers—plus best practices to consider:
For [...]
By Bryan Brown ( @getvision), on October 7th, 2011
Perhaps you’ve read the 360i research indicating that people spend 5 percent of their time online searching and the other 95 percent at their destination. No problem, you think, my company website is loaded with fabulous content and eye-catching visuals. But when your customer or prospect performs a search, the first three results that pop [...]
By Loren McDonald ( @LorenMcDonald), on September 30th, 2011
Although most social networks give you some visibility to promote your email program, such as a home or profile pages, Facebook offers the richest experience right now, not just to collect opt-ins but also to engage more deeply with customers and to promote email content.
These tips will help you grow your database using Facebook’s unique [...]
By Loren McDonald ( @LorenMcDonald), on August 23rd, 2011
When Google leaked its Google+ social network in late June, I was pretty skeptical. After playing with it the first few days I yawned in public. I’ve since admitted the early errors of my thinking and retracted that yawn.
Like almost everyone using “G+,” I liked the “circles” concept of organizing contacts by theme–co-workers, friends (you [...]
By Bill Nussey ( @bnussey), on July 21st, 2010
I’d like to tip my hat to my colleague, Loren McDonald. His recent piece on the “8 Marketing Changes You Can’t Ignore” is very compelling.
His first two predictions in particular—“customer service is the new marketing” and “customers become your marketing department”—are spot on:
Customer service is the new marketing:
The changes in marketing remind me of [...]
By Bill Nussey ( @bnussey), on July 19th, 2010
Email is old. Social is new. New things are always better than old things. Social will kill email. Right?
Well don’t tell this to a little startup I ran across: TweetyMail. These guys have made an entire company focused on giving you access to Twitter using your email inbox. Send a message to tweet. Get an [...]
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