The Emerging Social Playbook—Liking the "Like"

the-emerging-social-playbook%e2%80%94liking-the-like

To many marketers, social media is still finding its footing compared to longer-lived channels such as email. How much customer retention can it account for, how do I leverage “the buzz,” and can it really drive conversions? These are the questions on the lips of many marketers.

This is the first of a series of articles [...]

How Social Proof Translates into Buying Decisions

how-social-proof-translates-into-buying-decisions

I’ve been thinking a lot lately about how and why marketing buyers make decisions. It’s probably an oversimplification to say “because of Facebook or Twitter,” but I think that’s an increasingly critical issue—social proof. I was reminded yet again of how things have changed by a spirited discussion kicked off around a Mark Cuban blog [...]