Why Email Marketers Love the "Unsubscribe" Button
I just read a great article by Rebecca Lieb for ClickZ about the new email "unsubscribe" button being tested by Microsoft. (See my previous blog entry.) In her article, Rebecca explores why email marketers, including myself, seem so happy about the proposed new feature.
What's so great about inviting recipients to bail from your list?
A lot of things, she finds out. By offering an "unsubscribe" button in place of a "report spam" button:
- Permission marketers no longer face being “guilty until proven innocent.” There's a big difference between unsubscribing from a list you’re no longer interested in being on and calling a sender a spammer. Unfortunately, current systems only allow for the latter. Even if a recipient loses interest in a newsletter, the marketer ends up getting labeled as a spammer.
- Email recipients drive a clear action that is all-but-guaranteed to work, rather than a vague complaint that forces them to "wait and see."
- ISPs get far, far better data with which to tune their spam filters.
Microsoft's "unsubscribe" button is still in the early stages, and the concept no doubt will undergo refinement by Microsoft and other ISPs in order to address issues that arise. For instance, I believe ISPs need to offer both an unsubscribe button (when the sender is legitimate) and a “report spam” button. Apparently, ISPs think two buttons will be confusing, but I think it’s inevitable that two buttons will be required. Giving recipients the choice will result in extremely accurate information for their spam filters and thus the most balanced solution for both recipients and marketers
In any event, the "unsubscribe" button is finally becoming a reality. It's an exciting development, and one that will benefit everyone.


Comments
This is great news. As a client of yours I am happy to know you are working with this. I would imagine that your teams are already building reporting features to be ready when the email readers click unsubscribe on Vista systems. Keep up the good work!
Posted by: sean | August 30, 2006 8:49 AM
I can not wait until we get unsubscribe buttons up and running in mail clients! I was talking to someone at cheetahmail and they are also pretty excited about the prospect of having this function built into mail clients. Though I am supprised that it is microsoft that has taken the first step, I feel that hotmail is quite slow off the mark for changes.
Nick
Posted by: Nicholas Duddy | September 3, 2006 12:13 PM
I dont get it, whats the difference between an unsubscribe link in the email itself and an unsubscribe button on the email clients?
Why should the email clients need to change?
I read your newsletter/blog often and agree with a lot of what you say however I think you are giving users to much credit, if the couldn't be bothered to hit the unsubscribe link in the body of the email then having a button next to the spam button on hotmail wont matter.
They'll click what they like and you will still be flagged.
I think the more important issue will always be delivery interesting relevant content and dont be annoying - always makes happy readers.
Cheers,
Dean
Posted by: dean collins | September 21, 2006 3:14 PM