Ted Roberts

Five Deliverability Questions You Should Ask Every ESP

Today’s smart marketers want to engage their customers in new ways, and that means avoiding deliverability issues that stop your communication efforts dead in their tracks. Finding the right email service provider to help you improve deliverability and build long-term relationships with customers is forefront on many marketers’ minds, but how can you differentiate one [...]

Why We Click the Spam Button

We’re mad as heck and we’re not going to take it anymore. At least, that’s what the results of our recent study, “Spam: What Consumers Really Think,” seem to show.

To find out why people report messages as spam and how much they know about what happens when they do, Silverpop conducted an online survey of [...]

Even Good Email Senders Have Bad Days

According to a recent study by deliverability provider Return Path, commercial emailers who apply best practices get deliverability rates of 88 percent, compared to 56 percent for well-intentioned marketers who commit blunders when trying to get their email delivered at Internet service providers. Factors that caused big hits to deliverability, according to the study, included:

Hitting [...]