Richard Austin

Using the New Facebook Timeline to Drive Email Opt-ins

using-the-new-facebook-timeline-to-drive-email-opt-ins

The recent Facebook decision to make brand profiles use the timeline view has caused some companies to lose traction on the volume of new email contacts gained through the social network.

The timeline, as the name suggests, is a dynamic element that changes over time, with older posts moving down the page and becoming “invisible” unless [...]

The Emerging Social Playbook—Liking the "Like"

the-emerging-social-playbook%e2%80%94liking-the-like

To many marketers, social media is still finding its footing compared to longer-lived channels such as email. How much customer retention can it account for, how do I leverage “the buzz,” and can it really drive conversions? These are the questions on the lips of many marketers.

This is the first of a series of articles [...]