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Welcome To Our Email List . . . See You Around!
Recipients are most engaged during the first 60 days of an
email relationship. But are you taking your newest list
members on an email honeymoon cruise, or leaving them at
the dock?
Email life is good. Visitors to your Web site find your opt-in
enticing, and are signing up to receive your email messages. You
quickly send new recipients a well-branded and thoughtful
welcome message, thanking them for joining your list.
And then, if you're like most marketers, you forget about them
for a while.
But statistics in MarketingSherpa's "Email Marketing Benchmark
Guide 2006" show that the newest list members are also the
most-highly engaged. Those who have been on an email list for 60
days or less open twice as many emails and click twice as many
links as those who have been on a list for a year.
So while you could just send a nice welcome message and leave it at
that, you'd be missing a unique opportunity to nurture
relationships with the very people most eager to hear from
you.
Consider a welcome campaign
A great way to kick off your email relationships
is with a welcome campaign. During the first 30, 60 or even 90
days, send your new list members messages you've
created especially for them. Special touches make your newest
recipients feel special, and can create a strong positive
impression that ensures your emails are eagerly anticipated
long after the honeymoon is over. For instance, you
could:
- Include an unexpected bonus in your welcome
letter. Surprise new recipients with something extra that
they can take action on, and that invites further contact, such as
a special limited-time offer, coupon or discount, invitation to
enter a drawing or to download a white paper.
- Send a series of weekly messages containing your best
recent content. By sending a series of messages that new
recipients are sure to appreciate (no sales pitches!), you can
showcase your expertise and demonstrate a consideration that helps
to create trust and establish a bond.
Don't forget to white-list
New recipients want to receive your messages. To ensure
that they reach the inbox, ask to be added to recipients' email
address books. Go the extra mile and
include instructions. Silverpop's "2005 Broken Link Study" offers
white-listing instructions for eight of the most popular email
programs.
Timing is targeting
The timing of a message in relation to an action a
recipient has taken -- such as expressing an interest in receiving
your messages -- plays nearly as big a role in deciding when to
send an email as relevancy and value. People want email right after
they have asked for it, while they are thinking about it and while
the subject is still fresh in their minds. If you delay, their
interest may wane or disappear altogether.
So consider breaking away from the standard approach of saying
hello and following up with your usual stuff at the usual time.
Create a segment for your newest members and engage them up-front
with a welcome campaign. Not only will it distinguish you from
others competing for space in the inbox, it will get your email
relationships off to a good start, and help to ensure future
response to your campaigns.
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