Bazaarvoice's Software as a Service (SaaS) social commerce solutions have powered more than 200 billion customer conversations on brand web sites like Best Buy, Blue Shield of California, Costco, Dell, Macy's, P&G, Panasonic, QVC, and USAA. The company connects organizations to their influencers through a unique network that reaches hundreds of millions of consumers around the globe, enabling authentic customer-powered marketing. Through syndication, analytics, partnerships, and consulting, Bazaarvoice brings the voice of the customer to the center of their clients' business strategy, proving "social" can drive measured revenue growth and cost savings for manufacturing, retail, travel, and financial services companies. Headquartered in Austin, the company has offices in Amsterdam, London, Munich, Paris, Stockholm, and Sydney.
Key joint benefits:
- Increased user-generated content - Build up your content database by setting up an automated trigger that sends a message requesting a product review one or two weeks after a purchase. You'll accumulate more user-generated content in the process.
- Increased engagement - Now you can include top product reviews in your emails based on user preferences, making your messaging more relevant than ever.
- Increased brand loyalty - Reward top content contributors with "superstar reviewer" status, give them sneak peeks at new products and offer them special discounts. In the process, you'll help create an army of brand advocates that will spread your message far and wide.
- Increased ROI - By incorporating relevant product reviews in your emails, you'll enjoy the higher open and click-through rates that result when engaged customers look forward to receiving your messages. This leads to an increase in conversions, average order value and ultimately revenue.
Bazaarvoice and Silverpop